Frequently Asked Questions
Check here the most frequently asked questions. If you need help, please contact us at office@shoptimizer.at
General
How does the shoptimizer work?
The shoptimizer uses NFC to forward to the desired platform. This means that NFC must also be activated on the scanning smartphone.
On the iPhone, NFC is in the tip at the top and on Android devices, it is in the middle of the smartphone.
How to activate NFC can be found in the respective instructions (Android or iOS) below.
Can I customize the confirmation page?
Due to restrictions in the respective operating systems, shoptimizer uses an intermediate page to open the apps on Android, on which the forwarding must be confirmed.
This can also be individually designed for your shoptimizer on request.
Simply send us an email to office@shoptimizer.at .
How to sign in to Google?
Most customers have saved their password for Google. A single click on the password entry field is enough to automatically fill in the password and log in.
For security reasons, fingerprint or face approval may be required.
shoptimizer cheat sheet with tips & tricks
So that you and your employees can connect digitally with your shoptimizer at lightning speed, we have put together a cheat sheet for you to print out as a PDF file.
shoptimizer employee guide
So that you and your employees can connect digitally with your shoptimizer at lightning speed, we have put together an employee guide for you to print out as a PDF file.
What marketing functions does the business model include?
Android
How do I use the shoptimizer with an Android smartphone?
On most cell phones that have Android installed as the operating system, the NFC reader is located in the middle on the back of the smartphone. It is therefore important that the customer also moves his mobile phone in the direction of the Shoptimizer.
With some cell phones, the NFC reader is not automatically activated and must be activated by clicking in the settings. You can find out more about this in our instruction videos above.
iPhone
How do I use the shoptimizer with an Apple iPhone?
On most cell phones that have Android installed as the operating system, the NFC reader is located in the middle on the back of the smartphone. It is therefore important that the customer also moves his mobile phone in the direction of the Shoptimizer.
With some cell phones, the NFC reader is not automatically activated and must be activated by clicking in the settings. You can find out more about this in our instruction videos above.
Apple iPhone NFC Problems - Enable Airplane Mode
NFC has been integrated into every iPhone since the iPhone 7 and has been automatically activated since the iPhone XS. Apple is currently having problems with NFC on some new devices. Therefore sometimes enabling and disabling flight mode is necessary to reset NFC.
In stubborn cases, however, a restart of the device helps.
Open Control Center on iPhone or iPod touch or iPad and tap the Airplane Mode button. You can also turn on Airplane mode by going to Settings and tapping Airplane mode.
Image copyright Apple Inc.
Do you have anymore questions?
Email address: office@shoptimizer.at
Telephone number: +43 664 468 6 119
